Frequently Asked Questions
You Asked, We Answered
But if we didn't, Just reach out to us and we will be happy to answer your questions.
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What is Runteller? Runteller is a next-generation digital payment platform that enables users to send, receive, and manage money both online and offline. It is designed for individuals, businesses, and merchants, offering multiple transaction methods, including QR codes, Bluetooth, and upcoming features like NFC, SMS, and sound wave payments.
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How does Runteller work? Runteller ensures fast and secure transactions using various methods:
- Offline Transactions: Use QR codes, Bluetooth, and (coming soon) NFC, SMS, and Sound wave payments, and transfer to other banks regardless of internet status.
- Online Transactions: Transfer to other banks.
- Stored Digital Cash: Runteller securely stores transactions locally and syncs them when back online.
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Do I need an internet connection to use Runteller? No. Runteller works with or without an internet connection. Offline transactions are stored securely and synced automatically once online.
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Is Runteller secure? Yes. Runteller employs end-to-end encryption, AI-powered fraud detection, to protect user data and transactions.
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What payment methods does Runteller support? Runteller supports:
- QR Codes: Scan or generate codes for instant payments.
- Bluetooth: Secure direct transfers between nearby devices.
- Social payments (Coming Soon): Send money via WhatsApp, Telegram, and SMS.
- Sound Wave Transfers (Coming Soon): Secure transactions using encrypted audio signals.
- NFC Payments (Coming Soon): Tap-to-pay functionality.
- Offline Cards (Coming Soon): Use Runteller-enabled cards for ATM and POS transactions.
- Transfer to other financial institution: Allows you to transfer to other banks/Fintech and Mobile money.
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Can I use Runteller without a bank account? Yes! Runteller supports financial inclusion, allowing users to send and receive money using just their phone number, even without a bank account.
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How do I sign up for Runteller? - Download the app from the Google Play Store or Apple App Store.
- Create an account using your phone number and email.
- Verify your identity.
- Start sending and receiving money instantly!
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Can I use Runteller for business transactions? Yes! Runteller is ideal for businesses and merchants. You can:
- We are have dedicated version of Runteller called Runteller POS app. This is designed soley for payment collection at your business place. Install the app on your smart phone or smart POS and start accepting payments at your business place with or without internet.
- Accept payments via QR codes, Bluetooth, NFC and Sound Wave for offline, You can still accept payment from other banks via transfers.
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What happens if my phone is lost or stolen? Your funds remain secure, if your phone is lost:
- Log in from another device and secure your account.
- Contact customer support to recover your lost offline balance, just like recovering your lost cash bank into your online balance.
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How do I sync offline transactions? Runteller automatically syncs offline transactions when the device reconnects to the internet.
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Can I withdraw cash from Runteller? Yes. You can withdraw funds by:
- Transferring to a bank account or mobile wallet.
- Using Runteller-enabled offline cards (coming soon) for NFC enabled.
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What are the fees for using Runteller? - Sending & receiving money: Far cheaper than pure water.
- Merchant payments: Low flat fee of 100 Naira for POS payment when paid offline.
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What makes Runteller different from other payment apps? - Works Online & Offline: No internet? No problem!
- Multiple Payment Methods: QR codes, Bluetooth, NFC, SMS, sound waves, and more.
- Financial Inclusion: No bank account needed for transactions.
- Business Tools: Runteller has a POS app called Runteller POS. Its dedicated for payment collection at your business place. It will convert your smart phone into POS device for payment acceptance with or without internet.
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Can I delete my Runteller account? Yes. To delete your account:
- Go to Profile > Deactivate account in the app.
- Alternatively, contact support@runteller.com to request deletion.
- Or follow this link and fill the google form to request deletion.
- Note: Some data may be retained for legal or regulatory compliance.
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What features are coming soon? We are constantly improving Runteller! Upcoming features include:
- 🚀 NFC Payments - Tap-to-pay functionality.
- 🚀 Sound Wave Transactions - Secure payments via audio signals.
- 🚀 Long Proximity Payments - Send money to a friend either at close or long proximity.
- 🚀 Runteller Offline Cards - Pay any Runteller or accredited partners with your Runteller card both you and the payee does not require internet.
- 🚀 Business & Merchant Tools - Advanced financial solutions for enterprises.
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How do I contact Runteller support? We are constantly improving Runteller! Upcoming features include:
- 📧 Email: support@runteller.com
- 🌍 Website: www.runteller.com
- 📞 Hotline: [Insert Contact Number]
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Is Runteller available worldwide? Currently, Runteller is available only in Nigeria for now, with expansion plans underway. Stay updated on our website and app for new country rollouts!
Still have questions? Visit our Help Center or contact us at support@runteller.com.
Thank you for choosing Runteller - your go-to payment solution for seamless, secure, and instant transactions!