Last modified: Jan 31, 2025

Privacy Policy

We at Runteller Global Limited (“Runaz” or “we”) respect your privacy and are committed to protecting it through our compliance with this privacy policy.

page effect

  • Information We Collect

    We collect the following types of information to provide and improve our services:

    1.1 Personal Information

    • Account Information: Name, email address, phone number, and profile details.

    • Payment Information: Transaction details, payment methods, and billing information.

    • Identification Information: Government-issued ID (for verification purposes).

    1.2 Transaction & Payment Information

    • Transaction History: Details of payments, transfers, and purchases.

    • Merchant Information: Information about merchants when making purchases.

    1.3 Device & Usage Information

    • Device Information: Device type, operating system, unique device identifiers, and IP address.

    • Usage Data: App activity, transaction history, and interaction with features.

    • Location Information: Approximate location (if enabled) to provide localized services.

    1.4 Offline Data

    • Transaction Data: Details of offline transactions, including QR codes, Bluetooth transfers, and NFC payments.

    • Sync Data: Information synced to the server when your device reconnects to the internet.

    1.5 Cookies & Tracking Technologies

    • We use cookies and similar technologies to enhance user experience, personalize content, and analyze usage trends.

  • How We Use Your Information

    We use your information to:

    • Provide Services: Process transactions, enable offline payments, and sync data.

    • Improve App Functionality: Enhance features, fix bugs, and optimize performance.

    • Ensure Security: Detect and prevent fraud, unauthorized access, and other risks.

    • Communicate with You: Send updates, notifications, and customer support messages.

    • Comply with Laws: Meet legal and regulatory requirements.

  • How We Share Your Information

    We do not sell your personal information. However, we may share it with:

    • Service Providers: Third-party vendors who assist in payment processing, data storage, and analytics.

    • Regulatory Authorities: When required by law or to protect our rights and users.

    • Business Partners: With your consent, for joint promotions or integrations.

    • Affiliates: Within our corporate group to provide seamless services.

    We ensure all third parties comply with strict data protection standards.

  • Data Security

    We implement industry-standard measures to protect your information, including:

    • Encryption: All data is encrypted in transit and at rest.

    • Access Controls: Strict access policies to limit who can view your data.

    • Fraud Detection: AI-powered systems to monitor and prevent unauthorized activity.

  • Data Retention & Deletion

    We retain your information only as long as necessary to:

    • Provide services and fulfill transactions.

    • Comply with legal obligations.

    • Resolve disputes and enforce agreements.

    You may request account deletion by contacting support@runteller.com. Upon verification, we will erase personal data unless legally required to retain it.

  • Your Rights & Choices

    Depending on your jurisdiction, you have the following rights:

    • Access: Request a copy of your personal information.

    • Correction: Update or correct inaccurate information.

    • Deletion: Request deletion of your data, subject to legal requirements.

    • Opt-Out: Unsubscribe from marketing communications.

    To exercise these rights, contact us at support@runteller.com.

  • Children's Privacy

    Runteller is not intended for users under the age of 18. We do not knowingly collect personal information from children.

  • International Data Transfers

    Your information may be transferred to and processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws.

  • Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or email.

  • Contact Us

    If you have questions or concerns about this Privacy Policy, please contact us at: